Shipping and FAQ

SHIPPING and POSTAGE

We offer a flat rate postage of $9.90 to anywhere in Australia.

Some smaller items qualify for FREE DELIVERY, however if other items are also purchased that do qualify for shipping costs, the flat rate of $9.90 will still apply

Sylvanian Specialty Store is located in Dalby area, QLD 4405. As we post from a regional area, depending on location, some items may take from 5 to 10 days to arrive.

Items shipped to West Australia or Northern Territory may take up to 2 weeks to arrive.

EXPRESS POST

As we are located outside of Australia Post's Express Post Network we are unable to offer Next Day Delivery. An Express Post Satchel may still take 2 to 3 days to arrive to a main centre, however this time frame cannot be guaranteed.

For DALBY QLD 4405 Free Delivery and special local delivery discounts see details here.

INTERNATIONAL POSTAGE

We are currently not shipping to other countries due to the high postage costs. Shipping with tracking would likely cost more than the items purchased, besides many countries have extra tax to pay on the incoming items upon receiving them.

 

CAN I CANCEL MY ORDER?

Yes, you can cancel your order before it is sent. Usually we despatch orders in the afternoon, or the next morning. If an item has already be sent, it can't be cancelled.

An order cancellation fee of 7% applies, (due to non-recoverable fees that still have to be paid to our payment systems even though an order is cancelled and this includes  a small re-stocking charge)

If an order has already been despatched, unfortunately it can't be cancelled.